Most of our policyholders, especially their employees, do not have interactions with the claims team until they have an accident. Connecting with them, in partnership with risk control, before a loss occurs, allows me to explain the claims process while emphasizing the benefits of risk control. In these conversations, they understand the importance of accident avoidance and learn we have their best interests up front.
Susan Kilgore, Senior Claim Adjuster
FCCI Insurance Group