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At FCCI, we understand that filing a claim can be a stressful experience. That’s why our claims team is committed to providing compassionate, responsive service when it matters most. We’re here to guide you through the process, answer your questions and help you get back on track.

Here When You Need Us Most

FCCI has built a reputation for reliability and integrity. Our claims team is a reflection of our values: we do the right thing, put people first, and stand by our policyholders. Whether it’s a minor incident or a major loss, we’re here to help you recover with confidence.

How to Report a Claim

Reporting a claim with FCCI is simple and straightforward. We’ve designed our process to be as clear and supportive as possible. You can report a claim 24 hours a day, seven days a week. For detailed instructions: English │ Spanish

Why Timely Reporting Matters

Prompt reporting of claims is essential. The sooner we’re notified of an incident that could lead to a claim, the faster we can begin helping you. Timely reporting allows us to:

  • Preserve critical evidence
  • Begin investigations while details are fresh
  • Expedite resolution and payment
  • Minimize potential complications or delays

Late reporting can impact coverage, delay resolution and complicate the claims process. If something happens that might result in a claim — even if you're unsure — please contact us right away. We're here to support you from the very beginning.

What to Expect

Every claim is unique, but our commitment remains the same: to treat you with respect, empathy and professionalism.

From the moment you report a claim, our experienced team works diligently to assess, communicate and resolve your case. We believe in transparency, timely updates and personalized service.

Have an Active Claim?

For claim status or information, including your assigned adjuster, please use the following options:

Additional Support

We offer resources to support you during the claims process:

  • Access our network of trusted service providers.
    Find a Provider
  • Help us maintain integrity by reporting suspicious activity.
    Report Fraud

The information contained in this publication is provided for informational purposes only and does not attempt to identify all policyholder obligations or remedial actions. The information provided is only to assist you in your compliance and proactive actions. FCCI Insurance Group makes no representations and provides no legal advice regarding federal, state, local, or contractual requirements. There may be additional federal, state, local, and contractual requirements with which you are required to comply that are not contained in this material. You are solely responsible for complying with federal, state, and local laws, including contractual obligation and compliance with any changes in the law, and for the safety of your operations. If you have questions or concerns regarding any legal issues, please consult your legal adviser.