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Claim Services |
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Loss Reporting
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Medical Case
Management |
Recovery
and Subrogation |
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Claim Management
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Property
Catastrophe Management |
Resident
Adjusters |
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Medical Bill Review
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Provider
Network Referrals |
Special
Investigation Unit |
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Loss Reporting
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In managing claims and claim costs, one rule remains constant.
The sooner a claim is reported, the lower the claim cost can be.
FCCI makes it convenient for a policyholder or an agent to
report a claim 24 hours a day, seven days a week. You can report
a loss by phone, fax, mail, or e-mail. In addition, ExpressClaim,
FCCI’s online claim reporting center, allows customers with
Internet access to report a new claim or view the status of an
open claim at anytime.
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Claim Management
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At FCCI, our experienced and dedicated claims professionals are
focused on expertly investigating and managing your claim. Our
staff includes office, field, and resident adjusters with
expertise in their jurisdictions and a history of
relationship-building with the agents and policyholders in their
territories. From the first report of a claim to its final
resolution, FCCI is working hard to deliver the exceptional
service and fair results you deserve.
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Medical Bill Review
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Our highly skilled team of medical bill reviewers works to
control and reduce costs by consistently applying all usual and
customary discounts and fee schedule reductions to all medical
bills. In addition, FCCI negotiates fees on hospital bills, uses
Healthesystems/Benescript
Services for discount pricing on all prescription drugs, and
partners with Preferred Provider Organizations (PPOs) for
contract discounts in all states. In 2005, our efforts resulted
in over 50% savings for the policyholder.
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Medical Case Management
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FCCI's medical case managers are Registered Nurses with multiple
years of professional experience in care coordination and
utilization review, as well as various clinical specialties.
When a worker suffers an injury or illness on the job, care and
attention for the injured employee is FCCI's number one
priority. Using cost management strategies, our nurses ensure
that the most appropriate and timely medical treatment is
coordinated to achieve optimal outcomes for the restoration of
function and return to work.
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Property Catastrophe Management
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At FCCI, the personal and financial well-being of our policyholders is our
utmost concern. Should you experience a catastrophe, once you
have reported your loss, our highly trained professionals will
assist you throughout the process. We'll also advise you on the
proper steps to take to protect your property from further
damage. FCCI recognizes your needs and will use our resources to
restore your business to normal as quickly as possible.
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Provider Network
Referrals
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FCCI’s Medical Selectsm Workers’ Compensation
Provider Network and Freedom Selectsm Auto Direct Repair Program
are online provider listings that allow the policyholder to
quickly locate qualified medical providers or auto repair
facilities that are within convenient driving distance of their
workplace or home. All providers are carefully pre-screened and
periodically reviewed by FCCI to ensure quality service and
reduced claim costs.
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Recovery and Subrogation
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FCCI takes an aggressive approach to recover all money owed by
any other at-fault party to your loss. Our recovery department
has over 60 years of claim recovery experience. Recovering money
through subrogation helps keep claim costs down, which in turn
helps control your premium costs from year to year.
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Resident Adjusters
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FCCI's resident adjusters are geographically located in areas of
business concentration, providing local expertise and face to
face customer contact. This proximity translates to a stronger
understanding and appreciation for the regulatory issues and
legal environments that can affect a claim.
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Special Investigation
Unit
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Fighting insurance fraud is in our collective best interest. At
FCCI, our Special Investigation Unit is highly skilled and
trained to quickly identify and aggressively combat fraud. We
work closely with our claims, underwriting, and legal staff to
help us stop fraud before it affects your bottom line. We also
seek valuable assistance from our agents and policyholders
through our reward-based FCCI Fraud Hotline at 1-800-226-1263.
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